I work with you to develop your customer experience vision, create strategic clarity, develop well thought-out business models and business cases and implement a targeted operating model that ensures sustainable success.

Strategic into the future.

ServiceS

  • Health checks (data-driven)
  • Benchmark analyses (market, competition)
  • Vision and strategy development (customer experience environment)
  • Target market analysis/design (selling products/services)
  • Sales channel analysis/design (relevant distribution channels)
  • Business model analysis/design (optimization/new development)
  • Additional revenue streams (unlocking new revenue opportunities)

Directly usable assets

  • Impuls, Studies: Trends, What works/ What doesn’t, Best-of-Breed Approaches
  • Benchmark Analysis Questionnaire incl. Competitor Comparison (B2C, Retail)
  • Outside In Analysis Functions (B2B, Manufacturing)
  • Online Sales KPI based Questionnaire and Catalog of Measures Catalog
  • Discovery Templates (Scoping Vision, Needs, Project etc.)
  • Business Models, Markets, Sales Channels (bspw. Social, Marketplace etc.)
  • Procedures und Templates Architectural, Technical Review Procedures Templates

For more INFORMATION, book an appointment