Why is a Health Check for Your Customer Experience Platform Essential?

According to a PwC study, 73% of consumers say user experience is a key factor in their purchase decision.

Effective Customer Experience platforms are essential for a competitive market position. Companies that regularly perform Health Checks and benchmark analyses can identify optimization potential early on, increasing customer satisfaction and efficiency. Targeted benchmark analysis provides data-driven insights into the strengths and weaknesses of your platform, enabling focused optimization actions.

Health Check and Benchmark Analysis

In this analysis, we compare your platform comprehensively with up to eight key competitors in the industry. Seven specific dimensions of Customer Experience are evaluated, with prioritized recommendations for performance improvements.

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  • Analysis of up to 8 competitors: An extensive benchmark comparison of your platform with leading competitors.
  • Evaluation across seven dimensions: Assessment of core factors like performance, user-friendliness, and omnichannel capabilities.
  • Detailed recommendations: Prioritized and actionable steps to enhance platform performance.
  • Best practice examples: Proven insights and approaches to strengthen your platform.
  • Results presentation: Detailed reports clearly summarizing findings and recommended actions.